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[noelhee22]

(06-21-2018 05:12 PM)noelhee22 Wrote:  I had been unlucky to have been issued with a Faulty Euromillions Lottery Ticket that had the Millionaire Maker Codes missing on it on30Dec16. My complaint to the National Lottery was not dealt with properly and it escalated to CEDR and finally to the Gambling Commission. What should have taken a few weeks by Camelot took more than 3 months to provide me with Proof !! (a screen shot proof supposedly taken from Camelot;s Database)
My questions to the members of the Forum are:
(1) Do you check your Lottery Tickets in the shop every time you buy one?
(2)If you get a Faulty Lottery Ticket with numbers missing,would you be satisfied if after complaining Camelot gives you the missing numbers and tells you they have been entered in the draw?
(3)Would you ask for Proof? And how long should Camelot take to provide you with the Proof?
(4)Camelot said that there were technical issues at some of their retail outlets. Could the Fault have been at their Central Lottery Database instead?
(5)How could that have happened? Out of the millions Lottery Tickets sold on that day that Ticket came out Faulty.

That should not have happened to anyone but it did. I am no nearer to finding out the truth of what really happened. Did my numbers go into that draw? Maybe,maybe not !

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My search to finding out more about my Faulty Lottery Ticket has taken me to foi@gambling.gov.uk to request under the Freedom Of Information Act 2000: 'HOW MANY EUROMILLIONS FAULTY LOTTERY TICKETS WERE ISSUED BY THE NATIONAL LOTTERY WITH THE MILLIONAIRE MAKER CODES MISSING ON THE LOTTERY TICKETS FOR THE 30DEC16 DRAW'

The Gambling Commission claims that 'we monitor the reliability,security and efficiency of the National Lottery's Central Computer Systems and network of Terminals' If that is the case they should know how many Lottery Tickets came out Faulty for that draw. They said they knew about the Printing fault. Of course they should know because i complained about my Faulty Lottery to them last year. And as the Regulator they would have made it their business to find out whether there were many more of those Faulty Lottery Tickets that were sold for that draw.

If they do not know how many Faulty Lottery Tickets were issued,then they should not be in the business as regulator of the Gambling Industries. If they know and they are not releasing the information under the Freedom Of Information Act 2000,then there is this matter of Transparency,Accountability,Fairness and Honesty that need to be addressed.